Launch Support for Go Live
Workday Peer Network
A community of users that are trained in 1-2 particular business process areas and can provide peer support to end users during the launch support phase.
A central hub where end users can call to speak to program representatives who can assist with tier 1 and 2 support. The number for the call center is 404-385-5555.
All service tickets will route and be managed through ServiceNow. To access ServiceNow simply go to services.gatech.edu after go live.
Watch the video at the bottom of this page for more detail.
Open Lab Sessions
End users can come in person to get onsite support when completing transactions. Labs will focus on particular business processes and we may require that individuals or units sign-up for appointments.
Workday Tips & Tricks
The outreach team will provide regular updates to end users to ensure that people are adapting to the new ways of working and utilizing helpful tips that they may not be aware of.
Job Aids & Quick Reference Guides
Step-by-step instructions for specific processes in Workday. Job aids can be found in the ServiceNow Financials Services portal.
Seminars and Training
Resources that walk users through several processes or topics in one process area. Web-based trainings (WBTs) are currently available for review. Seminars are also underway and you can register to attend today.
Rapid Response Alerts
Emails, memos, and other alerts that will be sent to all campus users when needed.
Get Help with ServiceNow
In order to provide a streamlined customer service experience, OIT has launched a new Services & Support portal, ServiceNow. The portal may be accessed at https://services.gatech.edu. Within the portal, users will be able to search an ever growing self-service knowledge base, log a Workday or business transaction incident, submit a financial administration service request, or garner real-time status of an existing incident or request. ServiceNow will replace the many financial services related ‘*.ask’ and ‘*.help’ e-mail addresses.
Watch the video below for an overview on how to request help in ServiceNow.
Open Lab Sessions
These sessions are open to end users who want in-person support when completing transactions. Follow the hyperlinks below to register for a session.
YOU MUST LOG INTO THE OSP SYSTEM before navigating to the open session link below. LOG IN: https://training.osp.gatech.edu/
- Open Lab- Any Topic: Includes all process areas including financial accounting and supplier accounts
- Open Lab- Expenses
- Open Lab- Procurement
- Open Lab- Grants
- Open Lab- Expenses & Procurement
- *Special Topic* Open Lab- Journal Entries
Registration is required for open labs, but the users may come and go any time during the 2 hour block.